Effective Date: January 1, 2025
At Everganics, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we are happy to help with returns that meet our policy guidelines. Please read the following terms carefully to ensure that your return is processed smoothly.
1. Returns on Shopeverganics.com Orders
We accept returns on items purchased directly from Shopeverganics.com, provided the following conditions are met:
- The return request is submitted within 30 days of your purchase date.
- The order ID from Shopeverganics.com is included with the return request.
- The item is returned in its original, unused, and undamaged condition, including all packaging, if applicable.
To initiate a return, please use our Contact Us form on the website. Provide your order ID and reason for the return, and our customer service team will guide you through the process.
2. Returns on 3rd Party Marketplace Purchases
If you made your purchase through a third-party marketplace (such as Amazon, eBay, or Walmart), the return must be processed through that marketplace. Everganics is required to comply with each marketplace's return policies and procedures, which may differ from our own.
Please refer to the specific return policy of the marketplace from which you made the purchase for detailed instructions on how to proceed.
3. Return Shipping Costs
For returns on Shopeverganics.com orders, the customer is responsible for the return shipping costs unless the item was damaged or incorrect. In such cases, we will cover the return shipping costs.
For returns processed through a third-party marketplace, please review the marketplace’s return policy to understand who covers the return shipping costs.
4. Refunds and Processing Times
Once your return is received and inspected, we will notify you of the status of your refund. Refunds will be issued to the original method of payment, and the amount refunded will include the cost of the product (excluding shipping fees, if applicable). Processing times for refunds may vary but typically take 5-7 business days after the return has been processed.
5. Non-Returnable Items
Certain items may not be eligible for return, such as:
- Products that have been opened or used (unless defective).
- Gift cards.
- Items purchased through third-party marketplaces (returns must be handled through the respective marketplace).
6. Damaged or Defective Items
If you received a damaged or defective item, please contact us as soon as possible using the Contact Us form. We will work with you to resolve the issue and, if applicable, send you a replacement or issue a refund.
7. Changes to Our Returns Policy
Everganics reserves the right to update or modify this Returns Policy at any time. Any changes will be posted on this page with an updated effective date. Please review the policy periodically to stay informed about our return procedures.
Thank you for shopping with Everganics. We appreciate your business and are committed to ensuring your satisfaction.
